situs123 Casino & Sportsbook Data Care
This page describes what data we collect when you use situs123 and how we keep that data protected. We collect information necessary to operate our platform securely, verify your identity, process your deposits and withdrawals, and provide customer support. Your privacy is central to how we operate.
We process your data across multiple jurisdictions. Our servers may sit outside your local region, but we encrypt all data in transit and at rest. We do not sell your personal information to third parties. We share data only with payment processors, support contractors, and regulatory authorities where required by law. You have the right to access, correct, or request deletion of your personal data subject to our legal obligations.
This policy applies to all situs123 users on our platform — sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and virtual sports — whether you access us via Android APK, iOS Safari browser, or desktop.
What Data We Collect on situs123
We collect the following information when you create your situs123 account:
- Identification data: Full name, date of birth, phone number, email address, government-issued ID number (such as your KTP, national ID card).
- Contact information: Mailing address, SMS phone number for two-factor authentication and account alerts.
- Payment data: Bank account numbers or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals. We do not store credit card numbers in plain text; instead, we hash them and store only encrypted tokens.
- Account activity: Bet history, game play history, deposits, withdrawals, account balance, login timestamps, and device information (phone model, operating system version, IP address).
- Communication: Support emails, in-app chat messages, and any feedback you provide about our sportsbook, live dealer, slots, or esports offerings.
We collect this data to:
- Verify your identity (KYC compliance) before processing withdrawals.
- Process deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or other payment methods.
- Settle bets and credit/debit your account balance.
- Prevent fraud and money laundering.
- Provide customer support via in-app chat, email, or phone.
- Send you push notifications about Liga 1 matches, Piala AFF tournaments, esports events, and account alerts.
- Comply with regulatory requirements in jurisdictions where situs123 operates.
We do not collect data you don't provide
We do not track your location via GPS, access your camera or microphone, or collect data beyond what you voluntarily enter into situs123 or what your device transmits during normal usage (IP address, device info).
How We Use Your Data on situs123
Your situs123 account data is used to operate our platform and communicate with you. We use your email and phone number to send account confirmations, password-reset links, withdrawal confirmations, and security alerts. If you've opted in, we send promotional notifications about special offers during Idul Fitri, Idul Adha, Imlek, or major sporting events like Liga 1 finals or Piala Indonesia matches.
We analyze aggregate account activity (not linked to your identity) to understand which games are popular, which payment methods are fastest, and where to improve our platform. This analysis helps us optimize our sportsbook coverage, live-dealer game selection, slot variety, and support responsiveness.
We share your data with:
- Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators, and our bank partners (mobile banking, local payment, online payment, e-wallet) need your account information to process deposits and withdrawals.
- Customer support contractors: Third-party support teams assist us with live-chat, email, and phone inquiries. They access your account data only to help resolve your issue.
- Regulatory authorities: We may disclose your information to gambling regulators, tax authorities, and law-enforcement agencies if required by law or court order.
- Fraud-detection services: We work with external fraud-detection providers to identify suspicious activity and protect your account.
We do not sell your data to advertisers or marketing firms. We do not share your data with unrelated third parties for their commercial purposes.
Data Security and Encryption on situs123
We protect your data using SSL (Secure Sockets Layer) encryption for all data transmitted between your mobile device or desktop and our servers. Your password is hashed using cryptographic algorithms, not stored in plain text. Our databases are encrypted at rest, meaning stored data is unreadable without decryption keys held in separate, restricted-access systems.
Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit data access to authorized situs123 staff only — support agents can view enough of your account to help you, but cannot see your full payment details or password. Payment data is tokenized; we store only encrypted reference codes, not card numbers or e-wallet credentials.
Your Rights and Our Obligations on situs123
You have the right to access, correct, and request deletion of your personal data on situs123. To exercise these rights, contact our support team via in-app chat, email, or phone. We will respond within 10 business days. If you request deletion of your account, we retain your transaction history and KYC records for regulatory compliance (typically 5–7 years), but we remove your contact details and payment methods from active systems.
You control your communication preferences in your situs123 account settings. You can disable push notifications, unsubscribe from promotional emails, or adjust SMS alerts. You can enable two-factor authentication (2FA) to add an extra security layer to your account. If you believe your account has been compromised, contact us immediately and we will secure it pending your verification.
Cookies and Tracking on situs123
We use cookies to store your login session, remember your preference settings (such as notification frequency and language), and track aggregate usage patterns (which games are most popular, which payment methods are preferred). These cookies are stored on your device and contain only non-sensitive identifiers — they do not contain your password or payment data.
We use analytics tools to understand user behavior at situs123 — for example, how long players spend on sportsbook pages, which esports markets draw the most interest, how many users access situs123 via Android versus iOS. This aggregate data helps us optimize our platform experience but does not identify you individually.
We do not track you across other websites. Our cookies operate only within situs123. Third-party cookies (from social media, advertising networks, etc.) are not used on our platform.
Data Retention and Deletion on situs123
We retain your account data as long as your account is active. Once you close your account, we retain your transaction history and KYC records for regulatory compliance (typically 5–7 years in most jurisdictions). We delete your password, contact details, and payment methods from active systems after account closure; however, transaction records remain for legal and regulatory purposes.
You can request early data deletion subject to legal holds. For example, if a withdrawal is disputed, we may retain related data during the dispute period. We will inform you if we cannot comply with a deletion request and explain why.
Changes to This Policy
We may update this privacy policy as our platform evolves or regulations change. We will notify you of material changes via email or in-app alert at least 30 days before the new policy takes effect. If you disagree with changes, you may request account closure. Continued use of situs123 after the notification period constitutes acceptance of the updated policy.
Contact Us About Privacy on situs123
If you have questions about our privacy practices, your data, or your rights, contact our support team. We are available via in-app chat, email, or phone in English and Indonesian. We respond to privacy inquiries within 10 business days. If you are located in Jakarta, Surabaya, Bandung, Medan, or any supported region and believe your rights have been violated, you may lodge a complaint with your local data-protection authority.
Summary
We at situs123 collect personal data (name, email, phone, ID, payment methods) necessary to operate securely, verify identity, process payments, and provide support. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share data only with payment processors, support contractors, and regulatory authorities as required. You have the right to access, correct, or request deletion of your data.
Our jurisdiction-restricted services are available only where local law permits. We comply with data-protection regulations in all jurisdictions where situs123 operates. Your privacy is protected by encryption, access controls, and clear policies. If you have concerns about your data or our practices, our support team is available to address them.